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#CustomerExperience

“Get closer than ever to your customers.
So close that you tell them what they need well before they realize it themselves.” 
– Steve Jobs

 

Suval Consultants advises the C-Suite on strategy in ecommerce, omni-channel, and direct to consumer; driving sales and profitability. We are focused on transforming business models, fueling strong and sustainable growth and creating progressive business strategies centered around the customer experience.   

“Suval Consultants was created to provide strategy, leadership and guidance to clients based on 30 years of experience in successfully building businesses.”

 

Omni-Channel

Customers today want to be able to shop "anywhere, anytime, anyplace". And they expect a seamless shopping experience across all channels when they do…physical, digital, and mobile. Creating a compelling experience for this consumer is key to driving results.

Omni-channel expertise is no longer "a nice to have"; it is "a must have" in today's competitive environment. We have expertise and knowledge in all aspects of omni-channel – brick and mortar, brands, digital, mobile, social and direct commerce – we can help you to put the right people, processes and products in place to build sustainable growth. We can help…our team has experience building, operating and growing businesses from multi-billion $ brands to start-ups.

The Customer Experience   

The best and most successful companies put the customer at the center of all their decisions. Understanding what the customer wants; giving them what they want, when they want it; anticipating what they want to buy….listening the voice of the customer.

Rewarding your best customers and building brand loyalty. Communicating authentically with your customers. These are keys to driving customer engagement. Building a business where being customer-oriented is part of your company culture, not part of "a strategy". These are all key to building a sustainable, profitable business. We can help…we have expertise in building progressive business strategies focused on the customer experience.


Retail Strategy

The retail world has never faced bigger challenges than it does today…keeping up with ever-changing customer expectations; digital disruption; omni-channel expectations; tariffs; siloed infrastructures; and emerging alternative business models.

Add retaining and engaging employees; increased logistics costs and identifying the best technology solutions to the mix. In this environment, sustainable, profitable growth becomes even more challenging. We can help…we have experience advising companies on transforming their business models…identifying key market opportunities, creating new business models and expanding untapped business strategies to drive sustainable sales and profitability growth.